Identity Verification: Rider identity will be verified through the Stripe KYC process at a cost of $5.
Driver Selection:
Riders are permitted to request a specific driver.
If the requested driver is unavailable or rejects the trip, the trip will be placed in the general queue for any available driver, unless the rider and driver are on a "no match" list.
Stops Modification:
Riders can add additional stops during the trip request.
Once a trip has started, stops cannot be changed.
Trip Modification: Riders can change trip details, stops, pickup, and drop-off locations after submission but before the trip starts.
Driver Authority: The driver has the authority to remove stops at the rider's request.
Additional Stops: Riders may request additional stops during the trip, and drivers can accept these requests, receiving additional compensation for the extra time.
Credit Card Authorization:
An authorization will be placed on the rider's credit card.
If the authorization fails, the trip will not be submitted and will not be available to the driver.
Disputes:
Dealings with disputes, including chargebacks, must be addressed directly with the driver.
Drivers provide their own credit card processor, and additional terms related to chargebacks will be outlined by the driver.
By using the ride-sharing platform, riders agree to adhere to these terms of service. It is important to read and understand these terms before using the service. The platform reserves the right to update these terms, and riders will be notified of any changes.
Driver Terms of Service
Corporate KYC: Drivers must complete the corporate KYC (Know Your Customer) process at a cost of $5.
Commercial Insurance: Drivers are required to provide state-acceptable commercial insurance while operating on the platform.
Credit Card Processing API Keys: Drivers must provide and use their own credit card processing API keys from Stripe.
Rider Terms of Service: Drivers are required to review and adhere to the additional terms of service outlined for riders.
Background Check: Drivers must undergo and successfully pass a background check to identify and exclude individuals with a history of improper conduct.
Trip Completion: Drivers acknowledge that trips are not considered complete until the driver sends the trip data to the corporate servers.
Professional Conduct: Drivers are expected to act in a professional manner at all times when interacting with riders and using the platform.
Rules and Regulations: Drivers must abide by all rules and regulations set forth by the relevant authorities governing transportation services.
Pricing Autonomy:
Drivers have the autonomy to set their own prices for time, distance, and wait time upon arrival and at stops.
Prices set by drivers must not fall below the minimum pricing defined by the company.
By becoming a driver on the ride-sharing platform, drivers agree to comply with these terms of service. It is crucial for drivers to carefully read and understand these terms before joining the platform. The platform reserves the right to update these terms, and drivers will be informed of any changes. Failure to adhere to these terms may result in suspension or termination of the driver's access to the platform.